Free Support
- Free email support during regular business hours (Monday to Friday, 9am to 5pm EST)
Available while your licence has current upgrade protection and software was purchased from C&C.
Paid Support
$250 CAD/hour, billed in 15-minute increments. A credit card is required before work begins. Applies when:
- Software was not purchased from C&C
- Licence has expired but is not End of Life
- After-hours support required ($150/hour)
No Support
- Software has been declared End of Life (EOL)
- Environment does not meet minimum system requirements
- Software not used in accordance with the EULA
Support policy details
Scope
Technical support is limited to providing assistance and correction of issues related to published product performance, installation, and configuration. C&C Software may limit or terminate support if the service is used in an irregular, excessive, abusive, or fraudulent manner.
Availability
Phone and email support is available Monday through Friday, 9:00am to 5:00pm Eastern Time — excluding weekends and observed Canadian Holidays. Email support requests are processed within one (1) business day, typically within 2 hours.
After-hours support
In certain circumstances after-hours support may be provided — typically this must be scheduled ahead of time. Cost is $150 per hour, billed in 15-minute increments.
Third-party products
Third-party applications, hardware, or use of products in an environment not meeting minimum system requirements will not be supported.
Non-transferable
Coverage is non-transferable and is valid for the Customer only. Resale or transfer of support plans is strictly prohibited and will be grounds for termination or non-renewal of support.
Limitations
C&C Software does not accept liability beyond the remedies set forth in the Support Agreement Terms and Conditions, including any liability for products not being available for use, or for lost or corrupted data or software.
Disclaimer of all warranties: C&C Software makes no express or implied warranties with respect to support, including but not limited to any warranty concerning the performance of any hardware or software used in conducting services, or any implied warranties concerning merchantability, suitability, non-infringement, or fitness for a particular purpose. C&C Software reserves the right to modify its warranty retroactively at any time, at its sole discretion.
Free trial versions of all our products are available for download here.