C&C Support Policies
With the purchase of software from C&C you receive *FREE email and phone support as long as your license has current upgrade protection. Emails will be answered on a best effort basis, and will typically receive a response within 2 hours during business hours.
*Free Support OptionsWith the purchase of software from C&C Software Solutions Inc. the following support services are provided FREE as long as your license has current upgrade protection.
Paid Support Options
If you do not qualify for Free support you will be charged $80 CAD per hour, billed in 15 min increments. You will be required to provide a credit card number before working on your issue. Once the support is complete you will be informed of the cost and your credit card will be charged and an invoice issued.The following options would require a paid support contract:
Scope - Technical support is limited to providing assistance and correction of issues related to published product performance, installation, and configuration. C&C Software may limit, or terminate support service to, or may elect not to renew additional support, if customer uses the services in an irregular, excessive, abusive, or fraudulent manner. There is no cash value associated with the technical support from C&C. This is a complimentary service. If for any reason C&C is unable to provide support the client may incur costs from the developers for future technical support.
Availability - Phone and email support is available Monday through Friday, 9:00 am to 5:00 pm Eastern Time – excluding weekends and observed Canadian Holidays. Support availability may occasionally vary from stated hours due to downtime for systems and server maintenance, company events, and circumstances beyond the control of C&C. Phone support requests will be handled in the order in which they are received. Email support requests will be processed within one (1) business day (typically within 2 hours).
After Hours Support - In certain circumstances after hours support may be provided, typically this must be scheduled ahead of time. Cost is $150 per hour, billed in 15 min increments.
Third Party Products - Third party applications, hardware, or use of the products in an environment not meeting the products' minimum system requirements will not be supported.
Limitations - C&C Software does not accept liability beyond the remedies set forth in the Support Agreement Terms and Conditions including any liability for products not being available for use or for lost or corrupted data or software, or the provision of services and support. C&C will not be liable for lost profits, loss of business, or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party. Customer agrees that for any liability related to the purchase of this service, C&C Software Solutions is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of support under this agreement.
Non-Transferable - Coverage is non-transferable and is valid for the Customer only. Resale or transfer of support plans is strictly prohibited, and will be grounds for termination or non-renewal of support.
Note: C&C Software reserves the right to deny support for abuses to the system.
Free trial versions of all our products are available for download here.